2024-04-26
職場遇不公平不合理事件?如何專業而不失尷尬以英文表達不滿?兩大情景教你處理
在職場上,偶爾也會遇到不公平或不合理的事情,因此,了解如何專業地表達不滿絕對是一門學問。 長期把不滿或其他負面情緒埋藏在心裏的話,會嚴重影響情緒,使自己變得容易沮喪,繼而影響辦事效率,導致生產力下降。你有沒有想過,當以專業的方式表達不滿時,其實可以帶來建設性的成果,促進正向的工作環境?只要達到有效的溝通,互相表達自己的感受、看法,就可有助同事和合作夥伴之間創造一個相互尊重的工作環境,以減少誤會的發生。本周,筆者為大家準備了一系列的情景和處理方法,有助你日後能以專業的方式解決問題。
(Credit: https://stock.adobe.com/ )
場景一:
(Credit: https://stock.adobe.com/ )
● You may encounter unfavorable work conditions and have no idea how to handle them professionally. You may feel overwhelmed, leading to potential missteps in addressing these concerns.
你面臨一些工作上的挑戰,並且完全沒有學過如何專業地解決這些艱難的問題,因而感到不知所措,導致解決問題時出現失誤。
這種情況下錯誤的處理方式:
1. Reacting impulsively or emotionally, which can result in irrational behavior.
出現衝動或情緒化的反應,引致不理性行為。
2. Expressing concerns in an accusatory or confrontational manner, leading to potential conflict with colleagues or superiors.
以指摘或對抗的方式表達擔憂,導致與同事或上司發生潛在的衝突。
正確表達方式(1):
● "I have noted a few challenges 挑戰 related to our current work conditions that I believe merit our attention 值得我們關注. I would appreciate the opportunity to discuss and explore potential solutions 潛在解決方案 that could benefit both the team and the organization."
正確表達方式(2):
● "I believe that there are certain work conditions that may benefit from further review, and I would welcome the opportunity to discuss potential improvements constructively 有建設性地."
場景二:
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● An employee may encounter work conditions that are impacting their performance but may be hesitant to address the issues professionally.
公司有某件事情出現,導致影響了自己的工作表現,但你猶疑不決,不知道如何跟同事或上司說明這個情況。
這種情況下錯誤的處理方式:
● Remaining silent and allowing the dissatisfaction to fester, which can lead to a decline in morale and productivity.
保持沉默並讓不滿的情緒惡化,這可能會導致士氣和生產力下降。
正確表達方式:
● “I have identified certain work conditions that I believe, if addressed 解決, could contribute to an improved work environment 有助於改善工作環境 for the team. I would appreciate the opportunity to provide feedback and potentially explore solutions together 共同探索解決方案.”
記住,透過建設性地闡明問題並尋求協作解決方案、專業地表達不滿,我們才可以創造積極主動的工作環境。
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