【電器剋星】又剋死電子器材！必學英文字句搵人救機

二、請求技術協助之實用句型

句型1：遇到問題

“We are currently experiencing a problem with ___sth___ and require...＂

E.g. We are currently experiencing a problem with the range hood抽油煙機 and require technical assistance.

我們最近在抽油煙機使用上遇到問題，需要技術協助。

句型2：訂單負責人

“Our order was handled by ______somebody_____＂

E.g. Our order was handled by your sales representative, Ms. Samantha Sandes.

我們的訂單是由你們的業務代表Samantha Sandes小姐所負責。

句型3：推測原因

“Our best guess is that there is an internal problem with ____sth____.＂

E.g. Our best guess is that there is an internal problem with the motor that drives the air conditioner冷氣機 .

我們認為最有可能是啟動冷氣機的摩打有問題。

句型4：引用條款

“The product warranty states:____________________________＂

The product warranty states that I have to send the product back to the company with a check for $9.99 to cover shipping and handling so that a new one can be sent back to me. 

根據產品保修聲明，我必須將產品送回　貴公司，並附上9.99美元的支票以支付運費和處理費，以便將新的產品寄回給我。

三、實用例句：

1. We are experiencing difficulty operating the machine.

我們在操作機器上遭遇困難。

2. Alexis Riley was the person we dealt with往來 at your company.

Alexis Riley是你們公司和我們生意往來的人。

3. By the terms of our agreement, we are entitled to有權獲得/享有 free technical assistance.

根據合約條款，我們享有免費技術協助的權利。

4. We suspect懷疑 the problem has something to do with the circuitry電路.

我們懷疑問題跟電路有關。

5. We hope you can give us an answer by the end of the day.

我們希望你們能在今天之前可以給我們一個答案。

四、如何用E-mail請求技術協助

To: Sophie Macdonell

Subject: Requesting Technical Assistance

Greetings,

Our company purchased an air conditioner from you one month ago. [遇到問題 : We are currently experiencing a problem with the air conditioner and require technical assistance技術援助.] We also have a few questions regarding how to proceed. [訂單負責人: Our order was handled by your sales representative銷售代表, Ms. Eleanor Butler,] but we have been unable to reach her by phone or e-mail. Perhaps she could fill you in on the details of our order讓您了解我們訂單的詳細信息.

Back to the problem at hand: Not long ago, the air conditioner is not blowing any cold air. As such因此, I have tried to switch off the air conditioner and lift the cover to check whether any ice is visible on or behind the filter. [推測原因Our best guess is that there is an internal problem with the thermostat sensor恆溫傳感器.]

[引用條款:The product warranty states: "In the event of a malfunction or other complication with the machinery, the client may request technical service within a year of purchase. This may take the form of instructions, advice or guidance. If the matter requires the attention of a technician, support may be sent from Sophie Macdonell directly or outsourced to a local company."] Given our location, we assume假設 you would prefer that we find a certified technician認證的技術人員 here and then ask you to reimburse補償 us. Do you know of any in our area, or could you inform us of how to find one?

Finally, we ask that you give us an answer no later than 10 November, if possible. We are currently using our old air-conditioner which is emitting a bad odor一股難聞的氣味. It is currently constituting a nuisance構成滋擾 to us so we look forward to hearing back from you shortly.

Sincerely,

Alan Lee

Wise Living

五、用E-mail回覆請求技術協助信

To: Alan Lee

Subject: Re: Requesting Technical Assistance

Dear Mr. Lee,

Thank you for contacting us concerning your problem with the air-conditioner we sent you.

Ms. Eleanor Butler is no longer with Vista Tech, so I will be handling our correspondence from now on. We do have your invoice on file, and you will be pleased to know that the warranty does indeed cover technical assistance保修確實涵蓋技術援助 in this case.

Finding a technician in your area should not be difficult. The engineering behind our company is quite standard in the industry. Any technician certified to service these kinds of machines should be more than capable有能力的 of handling your problem. We do ask, however, that you get an estimate估計(價格) before going ahead with any repairs.

l understand that you want this issue resolved解決 quickly, so please call me as soon as you know the price of the repairs.

That way, I can verbally authorize口頭授權 it for you on the spot. You can contact me at 9139 8401. I will be happy to answer your call at any time of day. Service is our number one priority首要任務.

Thank you.

Regards,

Sophie Macdonell

Vista Tech